Evidence Over Attestation
“She released the button to read it carefully, an instinctive, natural human gesture.”
A product that punishes a careful customer for reading a permission dialog has failed at the customer's fingertip, however green its tests.
More lines from the same part
- “Buying a bigger server would have hidden a customer's bad experience, not fixed it.”
- “The audience saw the same message three times and the dashboard smiled.”
- “The people you want building with agents are the ones who will not take a green light for an answer.”
- “Ignorance is rarely total. It is usually three missing pieces in a picture that otherwise looks complete.”