Evidence Over Attestation
“Superficial oversight yields superficial governance, and the customer inherits every gap the leader could not see.”
Every gap in a leader's competence becomes a gap in governance, and every gap in governance is eventually a customer's problem.
More lines from the same part
- “The people you want would rather publish a zero than a flattering estimate, because their credibility is the product.”
- “Not the best in the world at any of them; good enough in each to know what a right answer looks like for the customer.”
- “AI has the speed. Founders and CEOs must supply the proof, and the people who will not take a green light for an answer.”
- “The purpose of the business is to create and keep a customer, and a customer kept in the dark is not kept.”