Evidence Over Attestation
“An organization that closes work on a claim will, at machine speed, accumulate a portfolio of claims, and the customer is the one who eventually audits it.”
Claims accumulate at machine speed, and the customer is the auditor of last resort.
More lines from the same part
- “A standard is only a standard if it costs you something to uphold. The people you want are the ones who pay that cost before the customer does.”
- “The discipline to pause at the moment of most pressure, when the story is plausible and the fix is one click away, and ask for the number.”
- “If an agent defines its own acceptance criteria, it will certify its own flaws, and so will a team that is allowed to.”
- “"Done" in your organization comes with an external artifact, not a status message: the fetch, the timing, the diff.”