Evidence Over Attestation
“In the era of autonomous agents, a green light is no longer proof of health. It is a claim made by an entity incapable of feeling doubt.”
A green light is information about the system's opinion of itself; only an artifact gathered from outside is information about the customer's experience.
More lines from the same part
- “The service was not dead. It was busy answering a customer's question on the one thread that also had to answer the health check.”
- “What stood between the customer and the failure was not a tool. It was a person who refused the obvious story until the evidence agreed with it.”
- “Ignorance did not disappear. It concentrated into a single, high-stakes bottleneck: the judgment of the human holding the reins.”
- “The bug could not happen to the developer. It could not happen to the agent. It could only happen to the first human stranger.”