Evidence Over Attestation
“Agents do not know which problem is worth solving. They do not know what integrity means to a distressed customer. They cannot discern when an automated metric is structurally dishonest.”
Agents execute the objective they are given; knowing which objective deserves the customer's trust is a human responsibility that cannot be delegated.
More lines from the same part
- “The competitive differentiator of the next decade is not prompt engineering or computational scale. It is the human pursuit of excellence through evidence over attestation.”
- “Call it the Attestation Trap. When autonomous agents do the building, the testing and the reporting, they verify their own assumptions against their own generated logic.”
- “Drucker's first question, what is our business and who is our customer, does not get answered faster by an agent; it gets answered by a person who knows.”
- “Readiness is the refusal to celebrate until the artifact has survived contact with the vulnerable, unscripted human being on the other side of the glass.”