Evidence Over Attestation
“Efficiency is doing things right, effectiveness is doing the right things. Agents made efficiency nearly free, which makes effectiveness the entire job.”
Drucker's distinction between efficiency and effectiveness has become the whole management problem of the era, because one of the two is now free.
More lines from the same part
- “The highest-leverage act in an agentic company is not the fix. It is the question that proves the obvious story wrong before a customer pays for it.”
- “An institutional lesson is only real when it has been converted into an automated check that fails the build if violated. Everything else is a meeting minute.”
- “Excellence with agents is not a talent and not a toolset. It is a syllabus of twelve disciplines that a CEO can name, hire for, and inspect.”
- “A lazy question multiplied across ten autonomous sessions yields ten confident wrong answers, delivered to customers at machine speed.”