Evidence Over Attestation
“Nobody in the room is embarrassed to ask "how many," and the person who asks is thanked rather than tolerated.”
The culture around counting is visible in one meeting: whether the person who asks how many is thanked or tolerated.
More lines from the same part
- “"Done" in your organization comes with an external artifact, not a status message: the fetch, the timing, the diff.”
- “The willingness to say "not done" to a colleague, a partner, or a machine that has already said "done" three times.”
- “If an agent defines its own acceptance criteria, it will certify its own flaws, and so will a team that is allowed to.”
- “Make courteous failures loud. A silent fallback converts your problem into your customer's discovery.”