Evidence Over Attestation
“The people who understand the problem can now build the solution, and a CEO's job is to find them, trust them, and hold them to proof.”
The people who know the customer's problem from the inside can now build the solution, and finding, trusting and holding them to proof is the CEO's job.
More lines from the same part
- “Walk through the last time a system they were responsible for reported success and was wrong. Listen for whether they found it or a customer did.”
- “The machines have brought the speed. It is time for human leadership to bring the standard, and the people who can hold it.”
- “That wait is over, on one condition, and it is the condition most of the people building with agents today are skipping.”
- “Four decisions a board can make this quarter that change who gets to say "done" in the company, and on whose behalf.”