Evidence Over Attestation
“AI already has the speed. What your customers need from you is judgment: the competence to ask the right question, the discipline to prove the answer, and the responsibility to put the person on the other side of the screen first.”
Judgment is a discipline with three parts, the question, the proof and the person on the other side of the screen, and each can be practiced.
More lines from the same part
- “Agents do not know which problem is worth solving. They do not know what integrity means to a distressed customer. They cannot discern when an automated metric is structurally dishonest.”
- “The competitive differentiator of the next decade is not prompt engineering or computational scale. It is the human pursuit of excellence through evidence over attestation.”
- “Call it the Attestation Trap. When autonomous agents do the building, the testing and the reporting, they verify their own assumptions against their own generated logic.”
- “Drucker's first question, what is our business and who is our customer, does not get answered faster by an agent; it gets answered by a person who knows.”