Evidence Over Attestation
“Speed allows an executive to ship a capability in an afternoon. It does not make that capability worthy of a customer's trust.”
Shipping in an afternoon is now ordinary; earning a customer's trust is the same slow, deliberate work it always was.
More lines from the same part
- “The bug could not happen to the developer. It could not happen to the agent. It could only happen to the first human stranger.”
- “Ignorance did not disappear. It concentrated into a single, high-stakes bottleneck: the judgment of the human holding the reins.”
- “The service was not dead. It was busy answering a customer's question on the one thread that also had to answer the health check.”
- “On one recorded day, five systems reported green and were wrong, and every one of them would have reached a customer.”