Evidence Over Attestation
“Quality at agentic velocity is not the absence of defects. It is the reflex, when something goes wrong, to ask who was affected and tell them the truth before you fix it, before you explain it, and before you feel better.”
Quality in Drucker's terms was always defined by the customer, and in the agentic era the first act of quality is telling the affected customer the truth.
More lines from the same part
- “A product must have one ratified statement of what it is, what it promises and what it will never claim, so that ten agents and ten people cannot drift it into something the customer did not buy.”
- “An institutional lesson is only real when it has been converted into an automated check that fails the build if violated. Everything else is a meeting minute.”
- “Efficiency is doing things right, effectiveness is doing the right things. Agents made efficiency nearly free, which makes effectiveness the entire job.”
- “The highest-leverage act in an agentic company is not the fix. It is the question that proves the obvious story wrong before a customer pays for it.”