Evidence Over Attestation
“When ten agents work concurrently, they will invent ten subtly divergent definitions of the business.”
Drift is the default when many agents work in parallel; a single source of truth about the product is what prevents it.
More lines from the same part
- “Excellence in the Intelligence Era is not an innate trait. It is a systematic operating standard.”
- “The purpose of the business is to create and keep a customer, and a customer kept in the dark is not kept.”
- “A company that will not measure itself honestly cannot be trusted with a customer's measurement.”
- “That definition is the customer's contract, held in a form the machines can be checked against.”