Evidence Over Attestation
“A rescue path is a courtesy to the customer only if someone is told it fired.”
Courtesy to the customer includes telling someone inside the company that the courtesy was needed.
More lines from the same part
- “On the recorded day that pause took a minute and saved an evening, three times.”
- “To measure while the failure is happening, not after the system has cleaned up.”
- “The people you want feel physically uncomfortable typing "done" without it.”
- “No artifact, no closure. Attestation is a claim; evidence is an artifact.”