Evidence Over Attestation
“On the recorded day that pause took a minute and saved an evening, three times.”
One-minute questions saved an evening three times on the recorded day; the return on asking is not subtle.
More lines from the same part
- “To measure while the failure is happening, not after the system has cleaned up.”
- “A rescue path is a courtesy to the customer only if someone is told it fired.”
- “Count before you conclude. The obvious narrative is a hypothesis, never a finding.”
- “The people you want feel physically uncomfortable typing "done" without it.”