Evidence Over Attestation
“The judgment to interrogate the synthetic artifact, the character to reject the dishonest metric, and the craft to protect the vulnerable person on the other side of the screen.”
Judgment, character and craft are the three things the human still brings, and each of them protects a customer.
More lines from the same part
- “The builders of the next decade are the people who know the customer's problem from the inside. Agents will supply the engineering; only those people can supply the judgment.”
- “Drucker's test of an effective executive was never how much they did. It was whether they did the right things, and could say which things they chose not to do so that the right ones got done.”
- “Are teams measuring agent success by generated volume, such as lines of code, automated summaries and closed tickets, or by verified outcomes for customers?”
- “Walk through the last time a system they were responsible for reported success and was wrong. Listen for whether they found it or a customer did.”