Evidence Over Attestation
“Are teams measuring agent success by generated volume, such as lines of code, automated summaries and closed tickets, or by verified outcomes for customers?”
Measuring agents by what they generate rewards the wrong thing; measuring by verified customer outcomes is the only honest scorecard.
More lines from the same part
- “Walk through the last time a system they were responsible for reported success and was wrong. Listen for whether they found it or a customer did.”
- “The builders of the next decade are the people who know the customer's problem from the inside. Agents will supply the engineering; only those people can supply the judgment.”
- “The judgment to interrogate the synthetic artifact, the character to reject the dishonest metric, and the craft to protect the vulnerable person on the other side of the screen.”
- “The people who understand the problem can now build the solution, and a CEO's job is to find them, trust them, and hold them to proof.”