Evidence Over Attestation
“Speed multiplies the wrong problem as faithfully as the right one.”
Automation is a multiplier with no opinion about the sign; the first job of a leader is to make sure the problem being multiplied is the right one.
More lines from the same part
- “None of it is slow. All of it is efficient. Almost none of it is effective.”
- “It does not matter how fast you do the wrong thing.”
- “Effectiveness first, then speed. The other order is how a company ships faster than it ever has and loses the customer anyway.”
- “Drucker said there is nothing so useless as doing efficiently what should not be done at all. Agents have made that the default failure mode of the era.”