Evidence Over Attestation
“Your leadership calendars show deliberate pauses, deferred actions and cancelled projects.”
An effective executive's calendar shows decisions not made and work not started, and can explain why each wait served the customer.
More lines from the same part
- “The people you want are proudest of the features that made the product safer and quieter.”
- “An agent answers the question it is given. A leader's value is in choosing the question.”
- “An enterprise that falsifies its own instruments cannot be trusted with anyone else's mission.”
- “That definition is the customer's contract, held in a form the machines can be checked against.”