Evidence Over Attestation
“The people you want are proudest of the features that made the product safer and quieter.”
The features worth being proud of are the ones the customer never notices because nothing went wrong.
More lines from the same part
- “An agent answers the question it is given. A leader's value is in choosing the question.”
- “Your leadership calendars show deliberate pauses, deferred actions and cancelled projects.”
- “An enterprise that falsifies its own instruments cannot be trusted with anyone else's mission.”
- “That definition is the customer's contract, held in a form the machines can be checked against.”