Evidence Over Attestation
“Count before you conclude. The obvious narrative is a hypothesis, never a finding.”
The obvious story is usually available first and wrong often enough that counting before concluding pays for itself in one incident.
More lines from the same part
- “On the recorded day that pause took a minute and saved an evening, three times.”
- “Drucker's question applies here as everywhere: what does the customer consider value?”
- “To measure while the failure is happening, not after the system has cleaned up.”
- “A rescue path is a courtesy to the customer only if someone is told it fired.”