Evidence Over Attestation
“Drucker's question applies here as everywhere: what does the customer consider value?”
Drucker's question about customer value is the right test for a definition of done in an agentic company.
More lines from the same part
- “Count before you conclude. The obvious narrative is a hypothesis, never a finding.”
- “On the recorded day that pause took a minute and saved an evening, three times.”
- “To measure while the failure is happening, not after the system has cleaned up.”
- “None of the five rules is technical. Each is a habit of responsibility toward the customer.”